Awaiting delivery

Yes, we can. However, you have to decide whether you need the car picked up by a specific date or on specific date, which will determine the extra cost involved to guarantee your time frame. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

Distance / Miles Calendar Days
0 – 200 1 to 2
200 – 600 2 to 4
600 – 1000 3 to 5
1000 – 1500 4 to 6
1500 – 2000 5 to 7
2000 – 2400 6 to 8
2400 and up 7 to 9

Yes and No. You don’t personally need to be there but it is highly recommended that you have a representative at both pickup and delivery if you cannot be there personally. The representative must be at least 18 years of age. At both pickup and delivery you or your representative will need to inspect the vehicle and mark any damage on the Bill of Lading before signing it. At pickup you are looking for any pre-existing damage and at delivery you will note any new damage that occurred during transport.

At delivery, inspect the vehicle and if there are any damages, please:

  • Note damages on the Bill of Lading/Vehicle Condition report
  • Get a copy of the delivery Bill of Lading from the trucker
  • Take pictures of the damage (on-site if possible)
  • Contact Montway to request trucker Certificate of Insurance
  • File a claim

Tracking of your vehicle is done by phone and/or email during business hours.

Record of the vehicle condition at pickup and delivery

Bill of lading
A bill of lading is a detailed list of a shipment of goods in the form of a receipt given by the carrier to the person consigning the goods at pickup and at delivery. It is often abbreviated as just “BOL”. When it comes to auto transport, it is used to record any existing external damage before transport as well as any new which happened during transit that is marked at delivery. For that reason this is the most important document for insurance claims.

No. Montway only offers Door-to-Door auto transport which means no dropping off or picking up vehicles from a terminal. Occasionally customers must meet a trucker nearby the pickup or delivery location if the road are narrow or there are low-hanging trees. In these cases, the trucker will still get as close as legally and safely possible. If you live in a rural location that is accessible but out of the way you have the option to meet the trucker near an interstate or major city which will reduce the cost of transport. This is by no means required for rural locations, just an option.

Yes, as specified by Federal Law, a trucker must be paid in full for services rendered. It is also in your best interest to pay the trucker in full. If you withhold the trucker’s payment partially or in full, he/she can legally hold the vehicle, until all applicable fees are paid. But not to worry, we are here to help! If you experience any difficulties, don’t hesitate to contact us.

Truckers prefer cash and are willing to do the job for less if they are guaranteed to get payment at the time of completion without having to wait to be paid afterwards. Cash can be in the form of a Cashier’s Check or Money Order, any form of certified funds. It cannot be a credit card or personal check. If you choose to pay with a Cashier’s Check or Money Order, we’ll tell you whom it should be made out to.

If you pay in full with a credit card you will not owe anything to the trucker at delivery. If instead you chose the “Discounted Cash Price” option you must pay the trucker in Cash or Certified Funds. Certified funds can include a Cashiers Check or Money Order (but not a Personal Check nor Credit Card.)

How do I pay for my car transport?

1. Discounted cash price
Truckers are more willing to haul your vehicle at a discounted rate when you pay in cash. With this option, a partial payment is due at booking. You pay the remaining balance directly to the trucker at time of delivery or pickup in either cash, cashier’s check or money order.

Why make a partial payment?
So our customer care department knows the order placement is complete and ready for dispatch.

2. Regular price
With this option, you can pay-in-full by credit card or through PayPal when you schedule your shipment.

Advantages of the regular price

  • Convenient, one-time payment
  • No payment at delivery or pickup
  • Option to finance

Additional Payment Options

If neither of the above options work for you, you can also choose to:

  • Make a wire transfer
  • ACH to a bank account
  • Deposit to a bank account
  • Make a wire transfer
  • ACH to a bank account
  • Deposit to a bank account

No. If you choose our discounted cash price option and elect to pay the majority of transport cost at delivery in exchange for a lower rate, you must pay the driver in either cash or certified funds. Certified funds would include Cashiers Check and Money Order. Credit Cards are not accepted by truckers because they have no means to process them and personal checks are also not accepted.