Awaiting pickup

Depends on where you are shipping your vehicle

Distance in miles

Calendar days

0 – 200

1 – 2

200 – 600

2 – 4

600 – 1000

3 – 5

1000 – 1500

4 – 6

1500 – 2000

5 – 7

2000 – 2400

6 – 8

2400 and up

7 – 9

* times are estimated

Delivery date & time
The delivery date depends on your estimated transit time. Once your order is dispatched, you receive an estimated arrival date. Know that it is difficult to pinpoint an exact day and time for delivery. Factors such as weather, traffic and other car loads can affect it.

Delayed delivery
Weather conditions such as rain, snow, high winds, etc. may occur along your route. In these cases, delivery may be delayed due to weather conditions.

Early delivery
Can great weather and good traffic be a bad thing? Possibly. It may cause your vehicle to be delivered ahead of the estimated schedule.

This is the date your vehicle is ready to be picked up. However, this is not necessarily the exact pick up date. Depending on truck availability at that particular time, we may be able to assign a truck to load your vehicle on your First Available Shipping Date but it may also be a few days after. If we cannot pick it up that day, it should be within our usual pick up window of 1 to 5 business days starting from that date. For more details see pick up date and time.

Yes, we can. However, you have to decide whether you need the car picked up by a specific date or on specific date, which will determine the extra cost involved to guarantee your time frame. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

Distance / Miles Calendar Days
0 – 200 1 to 2
200 – 600 2 to 4
600 – 1000 3 to 5
1000 – 1500 4 to 6
1500 – 2000 5 to 7
2000 – 2400 6 to 8
2400 and up 7 to 9

With Montway you can have free of charge up to 1 piece of luggage, such as suitcase or a bag, of up to 100 lbs placed in the trunk only.

Yes, your vehicle is fully insured during transport- from the moment it gets loaded onto the truck, to the moment it is taken off. The carrier’s insurance covers at least $100,000. Any contents left in the vehicle are not insured.

Yes and No. You don’t personally need to be there but it is highly recommended that you have a representative at both pickup and delivery if you cannot be there personally. The representative must be at least 18 years of age. At both pickup and delivery you or your representative will need to inspect the vehicle and mark any damage on the Bill of Lading before signing it. At pickup you are looking for any pre-existing damage and at delivery you will note any new damage that occurred during transport.

Yes, you should have some gasoline in the vehicle’s tank. Preferably 1/4 of the tank.

Make sure the car has a clean exterior so the trucker can make a proper inspection of any existing scratches or dings. Empty it of personal belongings. Remove all loose parts attached to the body, any non-permanent luggage, bike or ski racks.

After a truck has been assigned/dispatched, we will email you a “dispatch notification” with the estimated pick up/loading date along with the trucker’s phone number. The trucker usually calls a few hours ahead of delivery to notify you of his approximate arrival at your address. Special arrangements can be made upon request.

Record of the vehicle condition at pickup and delivery

Bill of lading
A bill of lading is a detailed list of a shipment of goods in the form of a receipt given by the carrier to the person consigning the goods at pickup and at delivery. It is often abbreviated as just “BOL”. When it comes to auto transport, it is used to record any existing external damage before transport as well as any new which happened during transit that is marked at delivery. For that reason this is the most important document for insurance claims.

Yes, you can change your ‘First Available Shipping Date’ before a trucker is assigned/dispatched to your order.

That depends on the car shipping service you choose. It will be either an open or enclosed trailer hauling multiple vehicles.

We suggest you make sure the car is clean so that any existing damage is fully visible. Remove any personal items, especially anything of value. If there are any external modifications to the vehicle such as a roof rack which can be removed, they should be removed and stored inside the vehicle if they will fit. As a precaution, it’s a good idea to cover or wrap your driver seat and driver-side floor mat just in case the trucker gets any dirt in the vehicle while loading or unloading. Remove any automatic toll devices and disable any kind of security devices which could give the trucker trouble when loading or unloading the vehicle. Finally, try to leave a quarter tank of gas in the vehicle to be sure there is enough for loading and unloading but not so much to start adding extra weight.

No. Montway only offers Door-to-Door auto transport which means no dropping off or picking up vehicles from a terminal. Occasionally customers must meet a trucker nearby the pickup or delivery location if the road are narrow or there are low-hanging trees. In these cases, the trucker will still get as close as legally and safely possible. If you live in a rural location that is accessible but out of the way you have the option to meet the trucker near an interstate or major city which will reduce the cost of transport. This is by no means required for rural locations, just an option.

Truckers prefer cash and are willing to do the job for less if they are guaranteed to get payment at the time of completion without having to wait to be paid afterwards. Cash can be in the form of a Cashier’s Check or Money Order, any form of certified funds. It cannot be a credit card or personal check. If you choose to pay with a Cashier’s Check or Money Order, we’ll tell you whom it should be made out to.

It depends on the status of your order:

Not dispatched order
If your order has NOT been assigned (dispatched) for loading, your payment is fully refundable.

Dispatched order
If your order HAS been assigned (dispatched) for loading, your payment is refundable, less a $199 service fee or the amount of your partial payment, whichever is less.

No. If you choose our discounted cash price option and elect to pay the majority of transport cost at delivery in exchange for a lower rate, you must pay the driver in either cash or certified funds. Certified funds would include Cashiers Check and Money Order. Credit Cards are not accepted by truckers because they have no means to process them and personal checks are also not accepted.